Contact us

SALES ENQUIRIES

0208 610 9599 (UK)
+44 (0) 800 368 8785 (International)
sales@shieldpay.com

Mon-Fri 9-5pm

Alternatively, fill out the form to get a platform demo or a no-obligation quote for your transactions. See how even your most complex transactions can be made simple, secure and transparent.

CUSTOMER SUPPORT ENQUIRIES

If you’re unable to find an answer to your question on our FAQ page here, please contact us:

0208 610 9599 (UK)
+44 (0) 800 368 8785 (International)
support@shieldpay.com

Mon-Fri 9-5pm

VULNERABLE CUSTOMERS

It is important to note that anyone can be or become vulnerable at any point in their life, and some customers may be at a higher risk of harm than others.

At Shieldpay, we recognise the various vulnerabilities that our customers face, and we are committed to addressing these vulnerabilities and providing the necessary support to our customers. You can find further information on our approach and how we support vulnerable customers here.

CLAIMANTS

Please contact your law firm as your first point of call. For any payment related enquiries, please see the information on our Claimant page. For further support, please email our team at support@shieldpay.com or complete this form and select "Class Action Cases" under Product.

FRAUD PREVENTION NOTICE

We have been made aware of a scam where Shieldpay’s name is being used by fraudsters to add legitimacy to invoices. Read our fraud prevention notice here.

COMPLAINTS

To make a complaint please email complaints@shieldpay.com.
Learn more about the complaints process here.