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Phone (United Kingdom): 0800 368 8785
Phone (International): +44 20 8610 9599
We’re open Monday to Friday, 9am-6pm.
Calls to our UK number are free from most operators, but check with your provider if any fees apply.
To make a complaint please email complaints@shieldpay.com and you can learn more about the complaints process here.
If you have been contacted via WhatsApp by someone claiming to work at Shieldpay, please read our fraud prevention message here.
For any Ticketmaster claim payment related enquiries, you can contact us at TM-claimant-support@shieldpay.com