Acceptable Use Policy

Introduction

This policy governs your access to and use of any applications or websites (together Apps) made available by Shieldpay Technologies Limited or any of its affiliates or licensees (we/us/our).

The purpose of this policy is to protect the security and stability of our Apps and the data processed by those Apps, while ensuring that we comply with our legal and regulatory obligations and agreements with our hosting and other technical service providers.

Account security

You shall keep your username, password and any other account credentials confidential and not share them with anyone.

If you believe your account credentials have been compromised, you shall notify us immediately by email to: security@shieldpay.com

If we know or reasonably suspect that your account credentials have been compromised, we may suspend access to your account (or that of your organisation) and require you to reset them.

You are responsible for any activities conducted through your account.

Prohibited users

You may not use our Apps if you:

are an agent, national or resident of any country or territory which is subject to trade embargoes, sanctions or other restrictions imposed by the governments of the United Kingdom or United States of America (Restricted Territories);
are subject to any sanctions or other restrictions imposed by the governments of the United Kingdom of United States of America (Restricted Persons); or
intend to transact with any Restricted Territories or Restricted Persons via our Apps.

Prohibited transactions

You shall not use our Apps to facilitate or execute any transactions that relate to:

insider-trading or any other form of market-based deceit, fraud or manipulation;
purchasing goods or services from any service or website that acts as a marketplace for illegal goods or services (including where such marketplaces also sell goods or services legally);
money laundering;
criminal or terrorist financing;
tax avoidance or tax evasion; or
processing transactions other than for the purposes agreed between us and your organisation.

Restrictions on use

In addition to the other restrictions set out above, you shall not use or allow others to use our Apps:

for any illegal or fraudulent activity;
to violate the rights of others;
to threaten, incite, promote, or actively encourage violence, terrorism, or other serious harm;
for any content or activity that promotes child sexual exploitation or abuse;
to violate the security, integrity, or availability of any user, network, computer or communications system, software application, or network or computing device;
to reverse-engineer or observe the functionality of our Apps for the purpose of developing a competing product or service;
to probe, scan or test the vulnerability of our Apps unless we have expressly agreed to it; or
to distribute, publish, send, or facilitate the sending of unsolicited mass email or other messages, promotions, advertising, or solicitations (or ‘spam’).

Consequences of breach

If you breach this policy, then:

we may bring a claim for breach of contract against the organisation that employs or engages you (your employer);
we may suspend or permanently restrict you from using our Apps;
your employer may be entitled to take disciplinary action against you in accordance with your contract with them and their internal policies; or
we may report you to appropriate law enforcement agencies and take legal action against you personally.

Reporting breaches

If you know or suspect that there has been a breach of this policy, please email to: compliance@shieldpay.com