The information on this page sets out details of who provides the Shieldpay Service, its regulatory position, and important account opening information.
In the USA, Shieldpay, the Shieldpay Program and the Shieldpay Service is sponsored by Community Federal Savings Bank (CFSB or the Bank) to which Shieldpay is a service provider.
Community Federal Savings Bank
5 Penn Plaza
New York, 10001
C/O Registered Agent, Inc
8 The Green, Suite A
Phone : 646-661-1930
Important information about procedures for opening a new account
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents
For any general questions about Shieldpay, we can be contacted by visiting the Contact Us section of our website.
For existing customers, if you’ve got questions about any of your transactions or your information, we can contacted at firstname.lastname@example.org.
If you are interested in using Shieldpay in your website, marketplace or classifieds, we’re available at email@example.com.
For concerns or complaints about the Shieldpay Program sponsored by CFSB, you can contact:
Consumer Financial Protection Bureau (US)
P.O. Box 4503
Phone: 855-411-CFPB (2372)