These are our legal agreements and notices that apply to Shieldpay users in the European Economic Area (EEA). To view the agreements for a different country, select from the list above.
Shieldpay Payment Services
These are the terms and conditions for your payment account and payment service. They will explain how your payment account and the payment services we provide work and other important things that you need to know.
These terms and conditions relate to our FCA-regulated Escrow Services provided by Shieldpay Limited and supplement the Shieldpay Payment Account and Payment Services terms above. They will explain how our regulated escrow service works and how you may hold funds securely in our Vault. If we provide you with a trust-based escrow service from Shieldpay Trustee Services Limited, separate terms will apply. The Shieldpay team will explain this to you.
Third Party Managed Account
These terms relate to our managed account service which enables professional representatives (for example, law firms) to carry out certain functions in relation to an account on behalf of another Shieldpay user - these terms are supplemental to the Shieldpay Payment Services and Escrow Services Terms.
Acceptable Use Policy
This policy sets out the standards that apply when you use our services on our website and mobile application, including uploading content or interacting with other Shieldpay users and us.
This is our Privacy notice – it sets out how we collect, use and process your information. We’re committed to protecting and respecting your privacy and confidentiality. If you have any questions about your personal information please get in touch.