Frequently Asked Questions
Below you'll find answers to the questions we get asked the most.
How is ShieldPay different from Paypal?
Why did we build ShieldPay?
How ShieldPay Works?
How long does the process take?
Should I send items by recorded delivery?
When should I use ShieldPay?
How does ShieldPay protect me?
What happens if my funds are not released?
What happens if I’m not happy with the goods or service received?
Who is responsible for paying the fees?
Are there any fees if the transaction is cancelled?
What forms of payment does Shieldpay accept?
How do you protect my personal information?
What countries can I use ShieldPay in?
How do Senders and Receivers cancel a transaction?
What if there is a disagreement during the transaction? What is dispute resolution?
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